• Full Time (allows remote)
  • London
  • No. of Vacancies: 1
  • Experience: 1 - 3 Year
  • Posted 5 months ago

As an IT Support Engineer, you will be part of a small and friendly technology team which primarily supports one of HENI’s key clients. The role requires a self-starter that is proactive, extremely organised, and customer focused. The position is responsible not only for end-user, desktop/laptop, network and system support but also for VIP incidents, requests, and changes – which favours a technically strong but personable approach.

We are seeking someone who is organised, positive, proactive, and strives for excellence in their work. As the face of the IT Team, the role will require a clear and concise communicator with excellent technical skills.

This role reports directly to the IT Manager and is based in our London offices, with occasional travel around the south of the UK to our other sites. Due to the pandemic, this role will also be based remotely for some portion of the working week.


Key skills & experience


The IT Support Engineer will require knowledge and practical experience in the following areas:

  • Laptop and desktop support on both macOS and Windows (predominately macOS)
  • Setting up and maintaining automated laptop build procedures
  • Working knowledge of LAN and WAN networking – Microsoft Windows-based networks, remote access, VPN, Meraki hardware and management tools
  • Knowledge of Office 365, Azure AD, Exchange etc. as well as PowerShell
  • Asset management and hardware auditing
  • NAS storage – QNAP, Tegile/Intelliflash, Synology
  • Virtual machine management using VMware
  • Previous experience working with cloud-based MDM/RMM systems
  • Configuration and support of smartphones/tablets (namely Apple)


The candidate will:

  • have at least 1 years’ experience as an IT Support Engineer supporting macOS devices
  • be happy following direction as well as working autonomously under their own initiative
  • ideally have experience in IT Service Desk/Support Teams within multi-sited organisations
  • have an understanding of information security and data protection principles
  • have strong Microsoft, Azure, and O365 knowledge
  • have supported environments reliant on vast amounts of data – hundreds of terabytes
  • have the ability to follow, improve processes but also devise new procedures for others to follow
  • experience with various service desk tools and the careful categorisation of issues
  • be a team player that is resilient, professional, and customer-focused
  • have a good eye for detail and follow recent technology advancements
  • be very organised, able to juggle priorities, and keep pace without supervision
  • be happy to travel, sometimes at short notice – car and/or motorbike license advantageous



Nice to have:

  • Bachelor’s degree in Computer Science or related field of technology (at least a 2:1)
  • Worked in fast-paced SME & start-up environments dealing with ambiguity
  • Strong ITIL knowledge (certification preferable)
  • Knowledge of ISO 27001 information security standard


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